Star CCM "cannot load client native libraries..." java error

Mike Lynch · June 25, 2017, 10:54

Hi all,
I am looking for guidance on how to troubleshoot this issue.
Star CCM+ installer supposedly installs the program successfully.
When I open the program and attempt to open a newsimulation, after putting in my POD key etc. I get the message "cannot load client native libraries..." as seen in first photo.
The output window states that the license has been checked out successfully.
Software version is 12.02.011 and the license POD key is newly issued.

image 1&2 appear after attempting to load a new simulation, pictures 3,4&5 appear after attempting to open the CAD module.
I have redownloaded and reinstalled several times with no success.
I have tried install older software versions with no success.
I have disabled, and then uninstalled anti virus, again with no success.
I have updated as well as reinstalling Java also, no success.

I have downloaded and installed on a friends laptop and it worked perfectly.

Please advise as to how I should proceed in solving this issue?

Many thanks,
Mike

cfdcar · December 10, 2017, 06:12

Hi,
I got same problem.
did you solved the problem?

It would be really nice if you could help me out

nelos23 · February 12, 2018, 14:18

Hi,

I got exactly the same problem. Does anyone know how to fix this?

Thanks in advance.

tisa · February 13, 2018, 03:12

Just an idea from my side. Is your java distribution installed correctly?

nelos23 · February 13, 2018, 14:46

I have update everything. I dont think that this is the problem as difference versions of the software works fine. The problem appears only with the version 12.02.010.

Thanks for your help.

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December 10, 2017, 06:12		#2
cfdcar New Member Chris Join Date: Jun 2017 Posts: 7 Rep Power: 9	Hi, I got same problem. did you solved the problem? It would be really nice if you could help me out

February 12, 2018, 14:18		#3
nelos23 New Member Andreas Giannoulis Join Date: Feb 2018 Posts: 5 Rep Power: 8	Hi, I got exactly the same problem. Does anyone know how to fix this? Thanks in advance.

February 13, 2018, 03:12		#4
tisa Member Join Date: Dec 2017 Posts: 44 Rep Power: 9	Just an idea from my side. Is your java distribution installed correctly?

February 13, 2018, 14:46		#5
nelos23 New Member Andreas Giannoulis Join Date: Feb 2018 Posts: 5 Rep Power: 8	I have update everything. I dont think that this is the problem as difference versions of the software works fine. The problem appears only with the version 12.02.010. Thanks for your help.