UTF Problem at Results Process

grknht · July 14, 2015, 11:32

Hello, I have a problem with Ansys at “results” process. My hostname had special Turkish character, but I have changed it after installing Ansys. My project folder hasn’t any special character now. But after “solution” process, I click to “results” and

“The application has encountered an unexpected problem and will now terminate:
Aborting due to unexpected error:
unicode::conversion: cue::MakeWStringU - Malformed UTF8 string C:\Users\g�rkan
”

This message is shown. I have changed hostname and user name of my computer but Ansys use old folder address. Should I re-install the program or is there an easier solution?

Thanks for your interest,

Gurkan

LuckyTran · July 14, 2015, 15:31

I had this problem before and found out it was an OS issue in Windows. Even when the user name is "changed" windows actually doesn't change the user name directory or registry keys and everything still references the old directories. That is, windows displays the new user name, but the original files & folders are still present under the original user name. You can uninstall and re-install your programs but the user directory is still the original directory.

I never found a solution other than creating a new user account or re-installing Windows.

grknht · July 15, 2015, 08:41

Quote:

Originally Posted by LuckyTran

I had this problem before and found out it was an OS issue in Windows. Even when the user name is "changed" windows actually doesn't change the user name directory or registry keys and everything still references the old directories. That is, windows displays the new user name, but the original files & folders are still present under the original user name. You can uninstall and re-install your programs but the user directory is still the original directory.

I never found a solution other than creating a new user account or re-installing Windows.

Thanks for your response. I have created a new user and problem was solved.

ulasalu · April 11, 2017, 08:19

Hello,

I have the same problem but when I created a new user, ANSYS still uses the old user's directory. How did you solve the problem exactly?

July 14, 2015, 11:32	UTF Problem at Results Process	#1
grknht New Member Gürkan Join Date: Jul 2015 Posts: 2 Rep Power: 0	Hello, I have a problem with Ansys at “results” process. My hostname had special Turkish character, but I have changed it after installing Ansys. My project folder hasn’t any special character now. But after “solution” process, I click to “results” and “The application has encountered an unexpected problem and will now terminate: Aborting due to unexpected error: unicode::conversion: cue::MakeWStringU - Malformed UTF8 string C:\Users\g�rkan ” This message is shown. I have changed hostname and user name of my computer but Ansys use old folder address. Should I re-install the program or is there an easier solution? Thanks for your interest, Gurkan

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July 14, 2015, 15:31		#2
LuckyTran Senior Member Lucky Join Date: Apr 2011 Location: Orlando, FL USA Posts: 5,754 Rep Power: 66	I had this problem before and found out it was an OS issue in Windows. Even when the user name is "changed" windows actually doesn't change the user name directory or registry keys and everything still references the old directories. That is, windows displays the new user name, but the original files & folders are still present under the original user name. You can uninstall and re-install your programs but the user directory is still the original directory. I never found a solution other than creating a new user account or re-installing Windows.

April 11, 2017, 08:19		#4
ulasalu New Member Ulas Join Date: Apr 2017 Posts: 1 Rep Power: 0	Hello, I have the same problem but when I created a new user, ANSYS still uses the old user's directory. How did you solve the problem exactly?